Training Courses Terms & Conditions

All Terms and Conditions are to UK regulated standards. 

• All ICPC Training courses are Self-Learning courses.
• You will be assigned an Assessor throughout the duration of the course, this Assessor will mark your work and give you feedback, your Assessor will also guide and help you too understand the meanings of questions and tasks.
• Our team of assessors consists exclusively of full-time, practicing Celebrants who are dedicated to maintaining a fair and equitable grading process for all learners. To uphold this commitment, we guarantee a thorough review and provision of feedback on three units per learner per month. Although we strive to evaluate your submissions as promptly as possible, any submissions beyond the monthly three-unit limit will be carried forward to the subsequent month for assessment. Please note that this standard applies regardless of how rapidly a course is completed. Hence, for learners who finish their course ahead of schedule, we continue to maintain our policy of reviewing and providing feedback on only three units per month.
• Shadowing an ICPC Celebrant – all shadowing is at the discretion of the individual Celebrant – who in turn will report back to your assessor.  Shadowing a Celebrant is not guaranteed and will only be offered should the Celebrant agree.  All families will be informed of a trainee that is shadowing and all families will be given the right to refuse their presence at either a family meeting or funeral service/wedding/naming meeting and ceremony.
• You are solely responsible for sourcing any up to date Government information, regarding legislation and legal regulations.
• In order for you to work through this course you will need to have access to and the ability to use Microsoft Office, especially Word, PowerPoint & Excel.
• If ICPC online training needs to update the course content, you are responsible for downloading the amended version. (Notifications will be sent when new downloads are available).
• You must be able to upload video/audio recordings of you delivering course content, where required, and all video/audio recording must be uploaded through the members area, or on a YouTube link, DO NOT EMAIL DIRECTLY TO The Company, via any other means.
• All coursework must be uploaded via the Member's Area of our website with your log in credentials. We cannot accept hard copies. All work must have your name/course title/ slide title/and be page numbered.  Work not uploaded through the members area will not be marked.  All video/ audio work must be uploaded via the members area only using the we transfer facility.  Should work be received without name/course title/ slid number & slide title, this will not be marked.
• All candidates have 12 months from the day they receive access to their course to complete their work.  You will be working at your own pace, but we will be with you all the way to assist in advice and clarify any questions that you might have, however we are not here to answer the questions for you and you will be require to source latest information.  After 12-months,  if your work has not been completed, we will assess how much work you have submitted to us, should this be less than 50% we will not extend your training time frame, however should it be more than 50% we will discuss an extension with you, however we do not guarantee an extension.
• All Terms & Conditions are to be accepted and acknowledged before payment can be taken.
• Once payment has been received and cleared you will have full access to download the digital training course materials, your right to request a 14-day refund will no longer be valid.  Even if you chose not to download the course material, once your login credentials have been issued for the members area, there will be NO refund. 
• Candidates must make themselves aware of their legal rights in cancellation before purchasing an online course. For more details please visit www.gov.uk
• ICPC reserves the right to refuse a candidate without explanation.
• ICPC is a pass or fail course, should your result be a fail, you will be given the opportunity to resubmit work, there will be an administration charge of £25 per unit, if you are not happy with our decision, you will be given the opportunity to request an investigation into the reasons why we have failed you, you will be required to put a formal complaint in, via your portfolio procedures, all complaints will be dealt with within a 30 day period.  We will use an external training company to investigate your complaint. A final decision will be given within a further 90 days.
• If you have any queries or questions, please feel free to contact us and we will do everything we can to help you.