Richard was so sympathetic, so patient and understanding.

Hello.

To all families who are grieving for your loved one. I am so sorry for your loss. My deepest sympathy to each and every one of you. I planned a beautiful warm service for my beautiful mam. Last week. It was the first time I have had to arrange a funeral in my life. My emotions were in bits. I found it unbearable to cope with at first. I thought I could never put into words at my mams funeral how I really felt for my mam and how much I loved her and how amazing my mam truly was, and that it had to be all done in a short sentence . And that wasn't what we wanted for our my mam. She deserved so much more. We wanted a celebration of my mams life. A true story of her life from beginning to end. And at 86 my mam had a very packed life time of memories as! A Child and growing up into a beautiful devoted loving caring wife. Mother. Grandmother. great grandmother. Until her passing. I remember the day Richard rang me to talk about the service I wanted for my mam. I remember crying uncontrollable. Richard was so sympathetic. So patient and understanding. And he listened to every word I had to say. He was amazing with helping me and my family plan our mams funeral to every detail we wanted. The funeral was yesterday. And how ill remember for the rest of my life how beautiful the service was. What a fantastic job Richard had done for my mam and us as a family. We are so proud to have been able to say exactly how we felt in our hearts. And pour out the grief and pain we feel. There was no hymns. As my mam was not religious. We had all our songs played that was special to our mam and us as a family. I would definitely recommend Richard to everyone. All our family and friends have praised Richard too he was superb. A job well done. Richard showed compassion. Dignity. And Respect. To our mam and all of us at the service. Most of all gave me the confidence to actually stand up and read my mams poem. In front of everyone. Something I have never done. I couldn't have done it with him.

Thankyou very much.

Warm rewards,

Carol Walters